The fine print,
in plain English.

Laboratory research only

Materials presented on this site are for laboratory research only, not for human or veterinary use. The site does not provide medical, dosing, or treatment advice. Research access requires the confirmations shown at entry: that you are at least 21 and a qualified researcher buying for laboratory use only. Signing in does not replace those confirmations.

Orders and payment

There are two ways to order. At checkout, when card checkout is available, you pay by card for delivery to a US address. Or you send your basket as a quote request, we email you a quote, and once you confirm it you pay with the payment link or details we send.

Card payments are taken on a secure page run by Stripe. Your card number goes to Stripe and never reaches StimuTide.

Prices are in US dollars. At checkout, your order is priced from the store as it is when you place it, with 2-for-1 and volume pricing applied, and you see the total, shipping included, before you pay. A quote order is priced as your quote states.

Every order includes your confirmation that the compounds are for laboratory research only, not for human or veterinary use, and that you’re responsible for handling, storing and using them safely and lawfully. StimuTide gives no instructions for preparing or using them.

Shipping

We ship to addresses in the United States, including PO boxes and APO, FPO and DPO military addresses. For anywhere else, send a quote request and we’ll reply with the options and cost.

• FedEx 2 Day: $14, free on orders of $200 or more after 2-for-1 and volume savings.
• UPS 2nd Day Air: $14, free on orders of $200 or more after 2-for-1 and volume savings.
• FedEx Overnight: $45.
• USPS Priority Mail Express: $13, and the only service for PO boxes and military addresses.

Orders usually ship the same business day payment clears. Delivery estimates are the carrier’s, counted in business days from the day the order ships, and aren’t guaranteed.

Shipment protection

Shipment protection is included with every order. If a package is lost, arrives damaged, is stolen after delivery, or comes with the wrong items or something missing, we reship what was affected:

• Lost in transit: a package counts as lost once the carrier confirms it, or when its tracking hasn’t moved for 7 days. Tell us within 15 days of the ship date.
• Damaged on the way: tell us within 7 days of delivery, with an unboxing video and photos of the outer packaging, the contents and the packing slip, and keep the packaging until we’ve replied.
• Stolen after delivery: if tracking shows delivered but the package was taken, tell us within 7 days of delivery with a police report or a signed statement. One stolen-package claim per customer.
• Wrong or missing items: tell us within 7 days of delivery with a photo of the contents and the packing slip.

Protection can’t cover a package sent to an address that was entered incorrectly, so please check yours before you pay. A claim is settled with a reshipment of the affected items. It isn’t paid out as a refund, cash or store credit. How to make a claim.

All sales are final

All sales are final. Once an order is placed we can’t accept returns or exchanges, refund it, or cancel it. If something in an order needs correcting, write to us before it ships. Once it has shipped, it can’t be changed. Please check the compounds, sizes, quantities and shipping address before you pay.

A quote request is not an order

Adding items to a basket saves your choices. Sending a quote request shares those details privately with StimuTide for review. It does not create an accepted order, charge a payment method, reserve inventory, or confirm shipping.

The reference shown on screen confirms that your request was saved. It is not a payment receipt or shipment tracking number. A confirmation email may include the same reference.

Testing records and photos

Product photography shows the vial and label artwork, not the material in a particular lot. Ask for the testing record tied to the exact material and lot you are considering.

Accounts and saved choices

Use your own sign-in account and keep access to it secure. Your account lets you manage your profile, your saved basket and shipping address, your email preferences, the requests you sent while signed in, and your orders. Its Orders list shows the orders placed with your account’s email, with their status and tracking.

Marketing consent is separate from account access and research-access confirmation. You can change available preferences in your account.

Questions and corrections

If a page, price, order or request needs clarifying, email support@stimutide.com or use the contact form, and include your order number or reference.

Read the privacy information for details about submitted records and browser storage, and Shipping & returns for shipping options and claims.